Get in Touch

A friendly team is here to help with all of your enquiries. For answers to your most frequently asked questions, see our FAQs.

For further information about the Australian Government’s enhanced IM program please visit the Services Australia enhanced Income Management page.

If you have feedback or a complaint about your enhanced IM account or SmartCard, you can:

Call the SmartCard eIM hotline on 1800 252 604

Write to our Complaints Officer:

Enhanced Income Management Account
PO BOX 5389

Email [email protected]

Click here to see a copy of our complaints handling and dispute resolution process.

Couldn’t find what you were looking for?

Please select a topic below related to your enquiry. If you don’t find what you need, fill out our contact form.

Have you viewed our ‘How-to’ Tutorials?

We have prepared a series of ‘How-to’ tutorials for your reference.

Do you need help activating your card?

For help activating your card click here.

Are you having problems with your PIN?

For help with your PIN please click here.

Services Australia


Domestic: 1800 252 604
International: +61 2 9600 1253