The SmartCard looks and operates like a regular debit card and you can use it to shop almost anywhere, including online. There may be some differences to other debit cards you have used though, so we have prepared a series of ‘How-to’ tutorials for your reference.

These videos cover how to set up a transfer, make a BPAY payment and Direct Debits.

There may be situations outside of the ‘How-to’ tutorial scenarios that you may still have questions about. For example, if you pay private rent or have any specific payment needs, you may need to contact the SmartCard eIM hotline on 1800 252 604, for assistance to set up a transfer for your rent.

For any further questions please visit the FAQs or call the SmartCard eIM hotline on 1800 252 604.

‘How-to’ Tutorials

SmartCard enhanced IM Direct Debit

SmartCard enhanced IM BPAY and Transfers

Please call the SmartCard eIM hotline on 1800 252 604 for support.