Can I access my account online if I have a Payment Nominee?

8 February 2023

If you authorise a Payment Nominee:

  • Your Payment Nominee will be issued a SmartCard on your behalf and will also be provided with access to your account online.
  • Your SmartCard will automatically cancel and you will no longer have access to your account online.
  • Your Payment Nominee may however, request the SmartCard they hold on your behalf be cancelled and a SmartCard be issued to you. In doing so, you will also be given access to your account online in addition to your Payment Nominee whose access will not be revoked unless the Payment Nominee relationship is ended with Services Australia. We will notify you if a Payment Nominee requests their card be cancelled.