There are several ways to check your available balance, such as:
- Logging into your online enhanced IM account;
- Logging into the mobile app; and
- Sending the SMS “BAL XXXX” from your registered mobile (where XXXX is the last four digits of your SmartCard number) to 0488 112 114 and receiving a reply with your balance.
Obtaining a free balance enquiry from any one of the following ATMs:
- Any Traditional Credit Union, Westpac, St. George, BankSA, and Bank of Melbourne ATM;
- Any other ATM in Australia that does not charge a fee for balance enquiries, including Commonwealth, NAB and ANZ ATMs; and
- Participating Fee-Free ATM’s in trial areas. A list of the participating Fee-Free ATM’s is available here; or
- Calling Services Australia on the SmartCard eIM hotline on 1800 252 604.