How can I check my enhanced IM account balance?

15 February 2023

There are several ways to check your available balance, such as:

  • Logging into your online enhanced IM account;
  • Logging into the mobile app; and
  • Sending the SMS “BAL XXXX” from your registered mobile (where XXXX is the last four digits of your SmartCard number) to 0488 112 114 and receiving a reply with your balance.

Obtaining a free balance enquiry from any one of the following ATMs:

  • Any Traditional Credit Union, WestpacSt. GeorgeBankSA, and Bank of Melbourne ATM;
  • Any other ATM in Australia that does not charge a fee for balance enquiries, including CommonwealthNAB and ANZ ATMs; and
  • Participating Fee-Free ATM’s in trial areas. A list of the participating Fee-Free ATM’s is available here; or
  • Calling Services Australia on the SmartCard eIM hotline on 1800 252 604.