How do I activate my SmartCard?

16 January 2024

When you receive your SmartCard, you must activate it to be able to use it. The information included with your SmartCard explains how to activate your card. To activate your card, you can do one of the following:

  • For a new card, go to and proceed by entering your Card ID and Activation Code (included on your letter); or
  • For a replacement card, go to to login. Click the Activate Card button and proceed; or
  • Download the SmartCard eIM App from the Apple App Store or Google Play Store. Open the app and follow the prompts; or
  • Contact the SmartCard eIM hotline on 1800 252 604. The SmartCard eIM hotline can also direct you to locations in some areas to receive face-to-face support.