How do I turn off the tap to pay functionality?

8 February 2023

You can turn off the tap to pay functionality by logging into your online account at and selecting the ‘Settings’ option. Once in the Card Settings landing page, under the ‘Transaction Settings’ option, select ‘Change Setting’. You will be able to turn off contactless transactions through this mechanism. Another option is to call Services Australia on the SmartCard eIM hotline on 1800 252 604. If you turn off the tap to pay function, you will not be able to make contactless payments or mobile payments. The tap to pay function can be turned back on at any time by following the same steps as outlined above.