How will I get my PIN?

8 February 2023

You may get your PIN in the following ways:

After you are sent your SmartCard you can set your own PIN as part of the card activation process online.

If you do not have internet access, a PIN can be sent via an SMS message or by post to you.

For security reasons, if you have requested to receive your PIN by mail and have not received it within seven (7) business days, please contact Services Australia on the SmartCard eIM hotline on 1800 252 604.

You should never tell anyone else your PIN as it may result in you being liable for unauthorised transactions.