Something was bought with my SmartCard and it wasn’t me, what should I do?

8 February 2023

If you see a transaction on your enhanced IM account that you did not make, or your SmartCard is lost or stolen, you should immediately call Services Australia on the SmartCard eIM hotline on 1800 252 604. If a transaction was not made by you, it could be fraud and a block will need to be placed on your SmartCard and/or account. This is to stop further charges being made from your enhanced IM account. You can block your own SmartCard by going online and following the steps below:

Log in to your enhanced IM account

  • Click on the Settings link
  • Click on the Block Card link
  • Click on Block Card button.

Remember that when you block your SmartCard, you are not blocking your online enhanced IM account.

Once you block your SmartCard, it cannot be unblocked and you will need to request a new SmartCard be sent to you. You will be able to pick up a temporary SmartCard from selected Centrelink Service Centres or some Services Australia agents. To find your closest Services Australia location, please contact Services Australia on the SmartCard eIM hotline on 1800 252 604.

Please refer to the Lost & Stolen FAQ for more information.