If you want to submit a complaint or provide feedback about the enhanced IM program, you can:
Call Services Australia on the SmartCard eIM hotline on 1800 252 604, or
Write to our Customer Service Centre by sending your letter to:
Indue enhanced IM Account
PO BOX 5389
WEST END, QLD 4101
Or email [email protected],
If your complaint cannot be resolved using our Internal Dispute Resolution process, we will refer you to an External Dispute Resolution scheme approved by the Australian Securities and Investment Commission (ASIC).
The following doc explains our complaints and dispute resolution process.