What if my SmartCard is damaged?

8 February 2023

If your SmartCard is damaged, you can call Services Australia on the SmartCard eIM hotline on 1800 252 604 or, alternatively, go online and follow the steps below to arrange for a replacement SmartCard to be sent to you:

  • Log in to your online enhanced IM account
  • Click on the Settings link
  • Click on the Replace Card link.

Depending on where you live, you may be able to pick up a temporary SmartCard from selected Services Australia and Agent locations. Please see the list to find the closest outlet to you.