If your SmartCard is damaged, you can call Services Australia on the SmartCard eIM hotline on 1800 252 604 or, alternatively, go online and follow the steps below to arrange for a replacement SmartCard to be sent to you:
- Log in to your online enhanced IM account
- Click on the Settings link
- Click on the Replace Card link.
Depending on where you live, you may be able to pick up a temporary SmartCard from selected Services Australia and Agent locations. Please see the list to find the closest outlet to you.