If your SmartCard is stolen, you should immediately call Services Australia on the SmartCard eIM hotline on 1800 252 604 or login to your enhanced IM account to turn OFF or block your SmartCard and order a replacement SmartCard.
You can turn OFF your SmartCard by going online and following the steps below:
- Log into your online enhanced IM account
- Click on ON/OFF switch.
If you find your SmartCard, you can go online again to turn your SmartCard back ON.
If you cannot find your SmartCard you can block your SmartCard by going online and following the steps below:
Note: Blocking your SmartCard cannot be reversed.
- Log into your online enhanced IM account
- Click on the Settings link
- Click on the Block Card link
- Click on Block Card button.
Remember that when you block your SmartCard, you are not blocking your online enhanced IM account. If you suspect that an unauthorised person knows your password to your online enhanced IM account, you should immediately change your password or call Services Australia on the SmartCard eIM hotline on 1800 252 604 to report the issue.
Once you block your SmartCard, it cannot be unblocked and you will need to request a new SmartCard be sent to you. You will be able to pick up a temporary SmartCard from selected Centrelink Service Centres or some Services Australia agents. To find your closest Services Australia location, please contact Services Australia on the SmartCard eIM hotline on 1800 252 604.