Why won’t my local shop accept my SmartCard?

8 February 2023

If your local shop primarily sells excluded goods such as alcohol, tobacco, pornography or allows gambling activities, it will be blocked.

If the shop does not primarily sell excluded items and still refuses to accept your SmartCard, call Services Australia on the SmartCard eIM hotline on 1800 252 604 to discuss the issue.

View more information on where you can shop.